Pay later (Pay ID) / Credit card payment / Carrier payment / Bank transfer (Sumitomo Mitsui Banking Corporation) / Convenience store payment / Amazon Pay / PayPal

 

＜Domestic＞

Shipping Carrier: Sagawa Express / Japan Post

You can select the time zone from the following.

Morning / 12-14:00 / 14-16:00 / 16-18:00 / 18-21:00

 

We may not be able to deliver your desired date and time due to regional, weather, or other transportation disruptions. Please note.

＜Overseas＞

For Pay ID/credit card payment/carrier payment/Amazon Pay/PayPal

If the item is ready-made and in stock and does not require hemming, we will arrange for shipping the next business day after the order date.

When specifying a delivery date and delivery time, please specify a delivery date or time after 5 business days from the order date.

If you use the hemming-up service, please allow an additional two business days for delivery.

Please specify after 7 business days from your order date.

For items that are made to order, the delivery time is usually 3 weeks.

If confirmation of size, fabric, specifications, etc. is required, the delivery date will be set after confirmation work is completed.

If it is necessary to order fabric, the delivery date will be set after ordering.

Therefore, we cannot specify the delivery date.

Delivery dates are set excluding consecutive holidays such as the year-end and New Year holidays, Golden Week, and Obon.

If there is a large number of orders, delivery times may be longer than usual.

We will notify you of the expected delivery date after we have confirmed the arrival of the fabric, size, specifications, etc. However, we cannot completely guarantee the delivery date.

Therefore, we do not accept cancellations or compensation due to delivery delays.

If you are in a hurry, please contact us. We will respond as soon as possible.

If the item is ready-made and in stock and does not require hemming, we will arrange for shipping the next business day after payment is confirmed.

If you use the hemming service, please allow an additional two business days for delivery.

For items that are made to order, the delivery time is usually 3 weeks after payment is confirmed.

If we need to confirm the size, fabric, specifications, etc. after confirming payment, we will do so, but the delivery date will only be set after the confirmation process is complete.

If it is necessary to order fabric, the delivery date will be set after ordering.

Therefore, we cannot specify the delivery date.

Delivery dates are set excluding consecutive holidays such as the year-end and New Year holidays, Golden Week, and Obon.

If there is a large number of orders, delivery times may be longer than usual.

We will notify you of the expected delivery date after we have confirmed the arrival of the fabric, size, specifications, etc. However, we cannot completely guarantee the delivery date.

Therefore, we do not accept cancellations or compensation due to delivery delays.

 If you are in a hurry, please contact us. We will respond as soon as possible.

At our store, we will notify you of the expected delivery date after we have confirmed the arrival of the fabric, size, specifications, etc., and we will also inform you of the expected delivery date when the product is shipped.

In the unlikely event that you are not present when the product is delivered, please be sure to directly contact the Sagawa Express office listed on the absence form within 6 days.

If the item is not received after the storage period for unattended packages (6 days), the item will be returned to our store.

Once the product is returned to our store, if you wish to have it resent, you will be required to pay 3,300 yen (tax included) for one round trip shipping fee and administrative fee. Please note that the item will be reshipped after payment is confirmed.

Additionally, orders cannot be canceled and fees cannot be refunded.

If we do not hear from you, we will store the item for 180 days and then dispose of it.

For ready-made items in stock, we only accept returns once per order.

For exchanges due to defective or incorrectly delivered products, please contact us via email at sales@calsa.jp.

Please note that we cannot accept returns or cancellations for tailored products after your order has been placed.

Please note.

Regarding the return procedure for stock items

Please contact us via email to sales@calsa.jp within 7 days of receiving the product (delivery completion date).

If more than 8 days have passed, we will not be able to accept returns.

 If the package is posted in the delivery box, the date of posting is the delivery completion date.

Please send the item to the address below within 10 days of receiving notification of the return.

CALSA Nagasaki Trousers Returns Contact

306-1 Mogicho, Nagasaki City, Nagasaki Prefecture 851-0241

TEL: 095-836-1500

We will process the cancellation of your request and contact you to that effect.

Depending on the payment method, depending on the timing of the payment company's closing date, there may be cases where the bill cannot be canceled in time and the bill may be increased or the amount may be debited. However, if the billing cancellation process has been completed, the debit will not actually be made on the day of withdrawal, or the payment will be refunded by the payment company after it has been debited. Please note that this is personal information, so please contact the payment company directly for details.

We will refund the amount to your designated account.

 If the delivered product is defective or different from the one you ordered, please first contact us via email at sales@calsa.jp.

When contacting us, please be sure to attach a photo of the defective area.

If you do not attach a photo, we will not be able to accept any correspondence regarding defective products.

 Please be sure to contact us within 10 days including the date of receipt of the product (delivery completion date).

We will not be able to accept any inquiries regarding defective products after that time.

After checking the product at our store, we will repair the defective product.

If we cannot accept alterations, we will re-make the item using the same fabric.

If we are unable to secure the fabric, we will tailor a product of equivalent price.

(Orders cannot be canceled or refunded.)

・Products that have defects such as stains or scratches at the customer's disposal

・Other products with damage from use beyond trying on

-Size tolerance is ±0.9cm for the waist and hips, and ±0.4cm for other dimensions.

Finished sizes within the size tolerance range will not be treated as defective products.

(Errors may occur depending on the type of fabric, measuring method, sewing, cutting, etc.)

- Items due to the customer's intuitive way of receiving the item will not be treated as defective.

(Example) - The color of the fabric on the display is different from the color of the actual product.

　　　　・I ordered the same size as last time but in a different fabric, but it feels different when worn.

(The fit may vary depending on the material and thickness of the fabric.)

・I ordered the same fabric as last time, but the color, thickness, and texture are different.

(There may be slight variations depending on the manufacturing lot of the fabric.)

We have established a "Just Fit Guarantee (system)" so that our customers can use our products with peace of mind regarding dimension adjustments.

Please check this out for details.

→ https://shop.calsa.jp/blog/2023/11/29/105757

Consultation regarding other repairs/repairs

If you have any other inquiries about repairs or alterations to products purchased at our store, please first contact us by email at sales@calsa.jp. We will confirm the contents of your inquiry and inform you of the possibility of repair, cost, delivery date, etc.